Adult products are specialized items designed for personal use, enhancing the quality of intimate life, supporting health, personal care, and creating a comfortable atmosphere in relationships. They include intimate accessories, care products, personal comfort items, and other products related to the intimate aspects of human life.

Adult products may only be purchased and used by individuals aged 18 or older, or from the age of full legal adulthood in your country. The buyer must be an adult and independently make the decision to purchase such products in accordance with the laws of their country.

Yes, this is absolutely normal. Many of our customers are exploring this category of products for the first time. We strive to make the process as comfortable as possible by providing consultations, helping with product selection, and ensuring complete confidentiality at every stage — from placing the order to receiving the package.

Adult products can be safe when chosen and used correctly. We work only with trusted and reliable manufacturers who pay close attention to the quality and safety of their products.
For those who are just beginning to explore this category, we have a special section called “Intimate products for beginners” — it features options suitable for a first experience and a comfortable introduction to this area.

The choice of product depends on your personal preferences, experience, and intended purpose. If you are unsure which option is right for you, our consultants will help you understand the differences, answer your questions, and suggest suitable options. We also provide detailed descriptions and videos in the product listings.

Proper care helps maintain the quality of the product and ensure safe use.
After each use, it is recommended to clean the product according to the manufacturer’s instructions, use suitable care products, and store it in a dry and clean place.
More detailed care information is usually provided in the description of the specific product. If you have any questions, our consultants will be happy to help.

Yes, all products have descriptions on our website, and we also try to add video reviews in the product listings. In addition, our consultants can help you understand the features of the selected product and answer any questions you may have.

Yes, of course. You can contact us via WhatsApp and receive help with choosing the right product.
We are available every day from 9:00 AM to 9:00 PM. Our consultants are real people with extensive experience and professional knowledge who will help answer your questions, choose a suitable option, and make the selection process as comfortable and convenient as possible.

If the order has not yet been handed over to the delivery service, we will do our best to help change the details or cancel the order. To do this, we recommend contacting us as soon as possible.

Registration is not mandatory, but we recommend creating a personal account. It will allow you to save your purchase history, receive information about new arrivals, and participate in special offers.

We offer convenient payment methods that are available when placing an order on our website.
You can choose the most suitable payment option in the shopping cart before confirming your order. If you have any questions regarding payment, our consultants will help you understand the available options and advise on the methods available for your region. For legal entities, payment by invoice using company details is available.

Unfortunately, no. Payment is made on the website at the time of placing the order.

No. The bank statement will not contain information about the specific products you purchased.
Our company name is S Baza OÜ — the company name does not contain any words or designations that would indicate an intimate category or adult products. Our business activity category is related to health products.
Therefore, the bank transaction will display information about our company and the payment, without indicating the contents of your order.

Delivery of products across Europe usually takes 2 to 7 business days, depending on the delivery region. Exact delivery times may vary depending on your location and the operating conditions of the shipping service.

We deliver packages to the nearest parcel locker to the address you provide when placing your order in the shopping cart. After your order has been shipped, we will inform you about the shipment and provide the address of the pickup location.
We specifically use parcel locker delivery to ensure maximum privacy and convenience for our customers.

In individual cases, courier delivery may be possible by prior agreement with the customer. To arrange this, you need to contact us and discuss the available options.
However, our main delivery method is parcel locker delivery, as it allows us to ensure the convenience, safety, and privacy of our customers.
For courier delivery, the delivery cost may increase.

If the package is not picked up from the parcel locker within the specified period, the courier service will send it back to us.
After receiving the package, we will check its condition and contact you to clarify the reason for the return. If you confirm that you no longer wish to receive the order, we will be able to process a refund.
Please note that the return delivery of the package by the courier service takes additional time and in some cases may take up to 30 business days. Therefore, we recommend picking up your package within the specified period.
The refund will be issued excluding the delivery costs in both directions.

No. We send orders in neutral packaging without any identifying marks, logos, or labels related to intimate products.
For delivery, we use a standard grey shipping box. If necessary, it is additionally placed inside a white shipping plastic bag, which is then delivered to the parcel locker.
The outside of the package only contains a standard shipping label with the information required for delivery. This ensures that the contents of the package remain completely confidential.

A product can be returned within 14 days from the date of purchase. However, it is important to note that the product must be in its original condition: without any signs of use, with all seals, protective stickers, films, and original packaging preserved.
Before returning the product, please make sure that it has retained its original appearance and complete set.

If you experience any issues with the product after receiving it, please contact us. We will review the situation and help find a solution in accordance with the warranty terms and applicable return policies.

Yes, you can place an order as a gift for another person.
We send all orders in neutral packaging without indicating the contents, so the recipient will not see any information about the product category. If necessary, our consultants can help you choose a suitable option.

Yes, our product range includes items suitable for shared use that can help couples diversify their relationship, bring more openness, and create greater comfort in communication with each other.

We regularly update our product range and add new products from trusted manufacturers.
We monitor market trends and strive to offer our customers modern, high-quality, and safe products. We recommend visiting our website periodically to stay informed about new arrivals.