CUSTOMER SERVICE

At sexbaza.eu, the purchasing process is fully transparent and easy for the Customer to understand. We strive to provide a convenient and secure shopping experience, which is why all key information relating to the purchase of goods is publicly available on our website.

Before placing an order, the Customer can review the following information:

• Terms of Sale
• Right of Withdrawal
• Customer Service
• Privacy Policy
• Cookie Policy
• Delivery Information
• Payment Methods

The Terms of Sale of the sexbaza.eu online store have been prepared in accordance with the applicable legislation of the Republic of Estonia and the European Union and are intended to protect the rights of Customers.

All terms and purchasing conditions are available on the sexbaza.eu website. If the Customer has any questions, they may contact our customer support:

E-mail: info@sexbaza.eu

Phone: +372 58806001

COMPLAINTS AND CUSTOMER FEEDBACK

We are committed to providing high-quality products and an excellent level of customer service. If the Customer has any questions, experiences issues with an order, or wishes to submit a complaint regarding a purchased product, they have the right to contact Sbaza OÜ.

To submit an inquiry or complaint, please contact us:

E-mail: info@sexbaza.eu

Phone: +372 58806001

Written correspondence may also be sent to the company's registered address:

Sbaza OÜ

Jaama 179-2

50704 Tartu

Estonia

COMPLAINT PROCEDURE

To enable us to process your request as quickly as possible, please include the following information:

• the Customer's name and contact details;
• the order number;
• the date of purchase;
• a description of the issue or defect;
• the preferred resolution.

Sbaza OÜ will review customer complaints and provide a response within the time limits established by the legislation of the Republic of Estonia.

We make every effort to resolve each matter promptly and to provide the Customer with an appropriate and fair solution.

If a dispute cannot be resolved directly between the Customer and Sbaza OÜ, the Customer has the right to refer the matter to the competent consumer protection authorities in accordance with the applicable legislation.